Shipping policy

Last updated: [04/08/2026]

At Medycanna, we make sure your order arrives with the same attention to detail with which it was formulated. This policy describes the conditions, times, and costs of our shipments, in compliance with the Federal Consumer Protection Law (LFPC).

1. Coverage

We ship throughout all of Mexico.

For now, we do not offer international shipping.

2. Shipping costs

Free standard shipping on orders equal to or greater than $1,500 MXN.
On orders below that amount, the shipping cost is calculated automatically based on the destination and shown itemized before you confirm your purchase, in accordance with the LFPC.

Prices and costs are expressed in Mexican pesos (MXN) and include VAT.

3. Processing times

Orders are processed within [1 a 2] business days after payment confirmation. Orders placed on weekends or holidays begin processing the next business day.

During periods of high demand or promotions, processing time may be extended; in that case, we will inform you promptly.

4. Delivery times

Once the order has been dispatched, the estimated delivery times are:

Metropolitan / local areas: [2 a 4] business days.
Rest of the country: [3 a 7] business days.
Extended or hard-to-reach areas: [5 a 10] business days.

These time frames are estimates and begin from the dispatch of the order, not from purchase confirmation. They may be affected by causes beyond Medycanna's control (weather, carrier contingencies, force majeure).

5. Confirmation and tracking

Once your order has been dispatched, you will receive shipping confirmation by email along with the tracking number to follow your delivery. We recommend checking your inbox and spam folder.

6. Packaging

Your order is shipped in discreet, secure packaging, designed to protect the product's integrity during transit and to safeguard your privacy. Inside, you will find your Medycanna card with the authenticity and batch information for your product.

7. Receiving your order

Delivery is made to the address provided by the Customer. It is the Customer's responsibility to provide a complete and correct address.
Due to the nature of our products, delivery must be made to a person over 18 years of age. The carrier may request identification at the time of delivery.
If no one is available to receive the delivery, the carrier may make up to [2 o 3] attempts according to its own policies. After failed attempts, the package may return to our distribution center.

8. Incorrect addresses or failed deliveries

If an order is returned due to an incorrect or incomplete address, or because no one was available to receive it after the carrier's attempts, we will contact you to arrange a reshipment. The cost of reshipment in these cases is borne by the Customer.

9. Damaged, lost, or undelivered packages

If your order arrives with visible damage or you do not receive it within a reasonable time after the estimated window:

Contact us within the following [5] calendar days, keeping the packaging and, in the case of damage, photographic evidence.
We will investigate the case with the carrier and, as appropriate, proceed with the replacement of the product or a refund, in accordance with our Returns and Refunds Policy and the LFPC.

In accordance with the law, in the event of a delivery failure you are entitled to replacement, refund, or a rebate of no less than 20% of the price paid, as applicable.

10. Delays and force majeure

Medycanna will not be liable for delays caused by the carrier, weather conditions, health contingencies, blockades, or any other force majeure event beyond our control. In such cases, we will work with you to follow up and find the best solution.